A cleaner legal page that is easier to read.

1. Information We Collect

We may collect information that you provide directly, including:

• Your name
• Email address
• Phone number, if you provide it
• Business or organization name, if applicable
• Account username and login information
• Support ticket details
• Screenshots, attachments, device information, and technical details you submit
• Messages sent through the website, portal, or email

We may also automatically collect limited technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Login activity
• Website usage and security logs

2. How We Use Your Information

Your information may be used to:

• Create and manage your account
• Respond to support requests
• Investigate and resolve technical issues
• Communicate ticket updates and service information
• Improve the website and support portal
• Protect accounts and prevent unauthorized access
• Maintain records of completed support work
• Comply with legal obligations where required

IT DesKnow does not sell personal information.

3. Support Tickets and Attachments

When you submit a ticket, you may provide technical information about your device, account, website, hosting, email, software, or network.

Please do not upload:

• Passwords
• Bank-card details
• Government ID documents
• Private keys or recovery codes
• Sensitive personal information that is not needed for support

If sensitive information is accidentally included in a ticket, contact support as soon as possible.

4. Sharing of Information

Your information may be accessed only when reasonably necessary to provide support, operate the portal, protect the website, or meet legal obligations.

Information may be shared with trusted technical providers used for hosting, email delivery, security, backups, payment processing, or website operation.

Information may also be shared where required by law or necessary to prevent fraud, security threats, abuse, or harm.

IT DesKnow does not rent, trade, or sell user data to advertisers or unrelated third parties.

5. Remote Support Access

Some support requests may require remote access to a computer, server, email account, hosting account, or other system.

Remote access will only be used with your authorization and for the purpose of providing requested support. You may end a remote support session at any time.

You are responsible for ensuring that you have permission to provide access to any device, account, website, or system involved in a support request.

6. Data Security

Reasonable measures are used to protect user information, including account controls, limited access, technical safeguards, and secure hosting practices.

However, no website, online portal, or internet connection can be guaranteed completely secure. You are responsible for protecting your password and reporting suspected unauthorized account access immediately.

7. Data Retention

Account information and support tickets may be kept for as long as needed to provide support, maintain service records, resolve disputes, improve service quality, or meet legal obligations.

Closed support tickets may generally be retained for up to 24 months unless a longer period is necessary for security, legal, accounting, or dispute-resolution purposes.

8. Your Rights

You may contact IT DesKnow to request:

• Access to the personal information connected to your account
• Correction of inaccurate information
• Deletion of your account or personal information, where legally possible
• Information about how your data is used
• Withdrawal of consent where applicable

Requests may require identity verification before action is taken.

9. Cookies

IT DesKnow may use cookies or similar technologies to keep users signed in, protect the website, improve performance, and understand basic website usage.

You can control cookies through your browser settings. Some parts of the portal may not function correctly if cookies are disabled.

10. Third-Party Services

The website may use third-party services such as hosting providers, email providers, analytics tools, payment providers, cloud services, or remote-support tools.

These providers may have their own privacy policies and terms. IT DesKnow is not responsible for the privacy practices of third-party websites or services.

11. Changes to This Privacy Policy

This Privacy Policy may be updated when the website, support services, technology, or legal requirements change.

The latest version will always be posted on this page with the updated date.

12. Contact

For privacy questions, account requests, or data-related concerns, contact:

Email: support@itdesknow.com
Website: itdesknow.com