Independent Online Support
Professional remote IT support with a secure client portal.
IT DesKnow is an independent online support platform. It combines a client-facing portal with organized ticket handling, file sharing, updates, and account visibility in one place.
Dedicated client workspaces with secure company separation
Structured service workflows for tickets, approvals, and escalations
Knowledge base, reporting, onboarding, and branded communication in one system
Why clients buy it
A support experience that feels trustworthy from the first click
- Clients get a clean portal instead of informal email chains.
- Authorized support providers work from a structured queue with clear ownership and priorities.
- Reporting and accountability help present a more credible support experience.
itdesknow.com
Remote support
Client portal
Pricing
Online IT support pricing now has its own dedicated page
Review Quick Help, Remote Support Session, Advanced Technical Support, and Monthly Remote Support packages from one clean pricing page.
Website Templates
A separate offer for template sales and custom website editing
Visitors can now buy template files or request a custom price for logo updates, color changes, extra pages, hosting upload, and related setup work without mixing that journey into support subscriptions.
Buy Files
Offer ready-made website templates as digital products with fixed starting prices and a cleaner sales path.
Request Custom Editing
Collect website requirements through a dedicated request form so pricing stays review-based and professional.
Keep Services Separate
Support subscriptions and website services now sit in separate public sections, which makes both offers easier to understand.
Service Highlights
A better first impression than a simple login form
Client Portal Experience
Give every client a clean, secure support workspace where they can track requests, attachments, updates, and next steps.
Organized Delivery Control
Run queues with ownership clarity, response priorities, technician visibility, and escalation handling that stays organized.
Service Credibility
Use branded emails, approvals, audit logs, and reporting to present a more mature and accountable support operation.
How It Works
From client request to organized remote support
Clients submit and track requests
Each company gets isolated access to its own tickets, files, updates, and support history.
Authorized support providers work from one command center
Technicians, team leaders, and admins collaborate with queue visibility, routing, and priority awareness.
Leadership sees risk before clients feel it
Escalations, approvals, reporting, and audit visibility help you run a more disciplined service operation.
Live Chat
Real-time chat now supports the public site
Visitors can start a real-time conversation through live chat while existing clients still use the secure support portal for requests and files.
Lead capture
Use live chat to answer early pre-sales questions before a lead leaves the page or defaults to email.
Trust building
A visible chat channel makes the service feel more responsive and more credible before the first ticket is ever submitted.
Operational clarity
The public site handles discovery conversations while the client portal remains the right place for secure support workflows.
Live chat is active on the public website.
Guide prospects into conversation and route active support into the secure portal.