General use terms for the support portal.

These terms describe the general expectations for using the IT Desk Know support environment and client portal.

Authorized Use

The portal is intended for authorized users who need to submit, review, and manage service requests within their permitted company scope.

Account Responsibility

Users are responsible for maintaining the confidentiality of their credentials and for the accuracy of the information submitted through their account.

Service Communication

Ticket updates, notifications, approval requests, and escalation activity may be delivered through the portal and by email as part of normal service operations.

Operational Limitations

Response times, workflows, and service handling may vary by ticket priority, business impact, company scope, and internal approval requirements.