IT DesKnow
Independent online IT support through one secure portal.
Independent Online Support
Professional remote IT support with a secure client portal.
IT DesKnow is an independent online support platform. It combines a client-facing portal with organized ticket handling, file sharing, updates, and account visibility in one place.
Dedicated client workspaces with secure company separation
Structured service workflows for tickets, approvals, and escalations
Knowledge base, reporting, onboarding, and branded communication in one system
Why clients buy it
A support experience that feels trustworthy from the first click
- Clients get a clean portal instead of informal email chains.
- Authorized support providers work from a structured queue with clear ownership and priorities.
- Reporting and accountability help present a more credible support experience.
itdesknow.com
Remote support
Client portal
Packages
Online IT support pricing
All prices are starting prices. Final pricing is confirmed after reviewing the support request and the work involved.
Quick Help
For small issues that can usually be solved quickly
From $10
- Email setup
- Password or account problems
- Software installation
- Basic computer troubleshooting
- Printer or Wi-Fi help
Small issues are typically reviewed within 24 hours.
Request Quick HelpRemote Support Session
For issues that need a remote connection and deeper troubleshooting
From $25 per session
- Up to 60 minutes of remote support
- Computer, software, email, Microsoft 365, or network troubleshooting
- Clear explanation of what was fixed
Advanced Technical Support
For more complex technical work and configuration
From $50
- Microsoft 365 setup or user management
- Website hosting, domain, DNS, or email configuration
- Computer cleanup and performance issues
- Data transfer or software migration
- Small-office IT setup guidance
Pricing may change depending on the issue and required time.
Request Advanced HelpMonthly Remote Support
For small teams or businesses that need ongoing online IT help
From $79/month
- Up to 5 support requests per month
- Remote troubleshooting
- Email and account support
- Basic IT guidance
- Ticket portal access
Additional work, software licenses, hardware, domains, hosting, and third-party subscriptions are not included unless agreed separately.
Ask About Monthly SupportService Highlights
A better first impression than a simple login form
Client Portal Experience
Give every client a clean, secure support workspace where they can track requests, attachments, updates, and next steps.
Organized Delivery Control
Run queues with ownership clarity, response priorities, technician visibility, and escalation handling that stays organized.
Service Credibility
Use branded emails, approvals, audit logs, and reporting to present a more mature and accountable support operation.
How It Works
From client request to organized remote support
Clients submit and track requests
Each company gets isolated access to its own tickets, files, updates, and support history.
Authorized support providers work from one command center
Technicians, team leaders, and admins collaborate with queue visibility, routing, and priority awareness.
Leadership sees risk before clients feel it
Escalations, approvals, reporting, and audit visibility help you run a more disciplined service operation.
Live Chat
Real-time chat now supports the public site
Visitors can start a real-time conversation through live chat while existing clients still use the secure support portal for requests and files.
Lead capture
Use live chat to answer early pre-sales questions before a lead leaves the page or defaults to email.
Trust building
A visible chat channel makes the service feel more responsive and more credible before the first ticket is ever submitted.
Operational clarity
The public site handles discovery conversations while the client portal remains the right place for secure support workflows.
Live chat is active on the public website.
Guide prospects into conversation and route active support into the secure portal.